My telephone service disappeared sometime on Christmas Eve day. I have a cell phone, so did not bother to call Bell-Aliant until Boxing day. The call centre I reached at at 0600 on boxing day answered on the first ring. I was speaking to a delightful lady with a Newfoundland accent. I explained my problem and she scolded me for waiting so long. (with a laugh). We had a great chat and she had me laughing. She was so good at what she does that I was not even irritated when I was told that the first appointment available was Tuesday and that we would have be be present between 0800 and 1600. She thanked me for my patience and bid me a belated Merry Christmas.
I was surprised to hear a knock on the door Sunday and to find a young man from the telco. He mentioned that they were trying to get any service issues sorted out early, so that they could get back to hooking up DSL customers because of a year-end deadline. Good for him and for Bell-Aliant.
He found my problem back at the switch 3 KM away. Good service.